Reliable vendors are essential to good property management. Anchor House uses documented work orders, communication and compliance information to keep property service organized.
Use the assigned work order.
Confirm property, scope, access instructions, appointment expectations and authorization before starting non-emergency work.
Keep compliance documents current.
Licensing, insurance, workers’ compensation information and tax documentation may be required based on the service and vendor relationship.
Document changes before proceeding.
If the actual condition differs from the work order, communicate the issue and obtain required approval before materially expanding the scope.
Invoice clearly.
Match the invoice to the property and work order, separate approved work from extras and include supporting detail where appropriate.
Protect resident privacy.
Use resident contact and access information only for the assigned service and follow property-specific access instructions.
How it works
Receive assignment
Review scope, authorization and access.
Schedule service
Coordinate the appointment through the approved workflow.
Perform and document
Complete authorized work and record relevant updates.
Invoice
Submit the invoice through the vendor workflow.
Close out
Confirm completion and any recommended follow-up.
Frequently asked questions
Where is the vendor portal?
Use the Vendor Portal button to open the current vendor portal in a new window.
What if the repair becomes more expensive?
Follow the work-order approval instructions and contact management before expanding non-emergency scope.
Can I contact the owner directly?
Use the communication path provided by Anchor House unless management specifically authorizes a different workflow.